Hacienda San Juan is frequently praised for its traditional Guatemalan food, with reviewers mentioning dishes such as pepián, revolcado, caldo de gallina, and chiles rellenos. Many visitors also enjoy the gardens, volcano views, and the overall countryside atmosphere, which makes the property feel like more than just a restaurant.

The setting includes additional attractions such as small shops or craft areas, tortilla-making, and live marimba on some weekends. Reviewers often describe the service positively and several consider the prices reasonable, particularly given the portions and traditional menu.

Most feedback is favorable, although one more recent reviewer felt the food was expensive, limited, and not especially good. The distance from Guatemala City is also mentioned as a practical consideration. Overall, Hacienda San Juan is best suited to visitors interested in traditional Guatemalan cuisine, gardens, local culture, and a relaxed outing outside the city.