Casa de Artes feels closer to a private folk-art collection or small museum than a conventional souvenir store. Visitors mention masks, textiles, statues, jewelry, and other Guatemalan art objects, with some appreciating the careful curation and educational quality of the collection.

The breadth of objects makes browsing visually interesting, particularly for visitors interested in traditional art and collecting. At the same time, some reviewers wish there were more background information accompanying individual pieces.

Feedback around pricing and customer interactions is more divided. Some visitors consider items expensive, and there are criticisms of the manner in which customers were treated, making the experience more dependent on the interaction than at many other artisan shops.